Frequently Asked Questions

Order

HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

After completing your purchase, you’ll receive an Order Confirmation email. If you don’t see it in your inbox, please check your junk or spam folder. If it’s not there, contact our customer service team and we’ll resend the confirmation email for your reference.

HOW LONG DO YOU NEED TO PROCESS MY ORDER?

Orders are processed within 1-2 business days (Monday to Friday), which includes order confirmation, quality control, and packaging.

CAN I MAKE CHANGES TO MY ORDER?

Once an order is placed, we are unable to cancel or amend it. You have 14 days to notify us of any issues with your order, and returns can be processed once the item has been received.

HOW CAN I TRACK MY ORDER

After placing your order, you'll receive a confirmation email with your order number. You can monitor your order's status at any time by visiting our order tracking page and entering either your order number or email address.

Payment

IS IT SAFE TO PURCHASE ONLINE WITH YOU?

Le Petit Charm takes online security very seriously. We do not store any financial information on our servers. Our site uses secure and reputable third-party hosting agents and payment providers to protect personal data. All credit card transactions are securely processed through Shopify Payments, which is encrypted and compliant with Level 1 PCI DSS standards.

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept a variety of payment options, including Visa, Visa Debit, Maestro, MasterCard, Amex, PayPal, Shop Pay, Google Pay and Apple Pay.

WHO CAN I CONTACT ABOUT MY INVOICE?

If you have any questions about your invoice, please reach out via our Contact Us form and include your order number. Our team will be happy to assist you.

VAT / TAX

Prices listed on our UK site include VAT (20%) for orders shipped within the UK. For international orders, VAT and taxes are included in the product price or calculated at checkout based on your shipping country.

Shipping

WHAT ARE THE SHIPPING COSTS AND TIMEFRAMES?

For up-to-date details on shipping options and delivery times for each region, please refer to our Shipping page.

INTERNATIONAL ORDERS SHIPPING

We ship worldwide, with prices shown in your local currency. Visit our Shipping page for international shipping rates and estimated delivery times.

Return / Refund

HOW DO I RETURN AN ITEM?

Please use our returns portal to initiate a return. Our return period is 30 days from the date you receive your order. Returns are typically processed within 14 working days, but processing times may extend to 30 working days during peak seasons.

CAN I EXCHANGE AN ITEM?

Certainly. For any questions, please feel free to reach out via our Contact Us form.

WHEN WILL I RECEIVE MY REFUND?

We aim to process returns within 14 working days, although this may extend to 30 working days during peak periods. Refunds are credited to the original payment method. Please note that shipping costs are non-refundable.

More..

HOW DO I FIND MY RING SIZE?

Visit our Size Guides for instructions on measuring an existing ring or your finger. If you need further assistance, our customer care team is here to help.

HOW DO I CHOOSE MY CHAIN SIZE?

For a classic necklace length, we recommend an 18-inch (46 cm) chain, which typically rests between the collarbone and chest. However, the ideal length can vary based on individual proportions. For a shorter, closer fit, a 16-inch (41 cm) chain suits smaller frames, while a 20-inch (51 cm) chain offers a comfortable option for larger frames. For more, please visit our Size Guides.

At Le Petit Charm, we’re pleased to offer a wide selection of chain lengths to ensure the perfect fit for every style and preference.

NEED ADDITIONAL ASSISTANCE?

If you didn’t find an answer to your question, please Contact Us, and our team will respond within 24 hours.

1 4